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I have redesigned this website https://banquemisr.com/en/ and it's chatbot duo to some issues That have been encountered For instance, The website needed alot of effort to be used or understood .it wasted time on classifying every point to find what i needed . The same happened with the chatbot wasn't easy to use .it wasn't interactive and most its responses were vague and irrelevant .They both gave a sense of disappointment and boredom

The chat redesigning is based on providing more choices to choose from which will be more interactive and helpful, On the other hand ,the website has become more organized and accessible.